| Order
Policy PLEASE READ: |
Our goal at
Airsoft Atlanta is to provide the absolute best service to our customers
in the airsoft hobby industry. We hope you find our website easy to
order from. Please read our order policy below which should answer most
questions and concerns. If you have further questions, feel free to
call us at: 770-449-9991.
1. Airsoft Atlanta gives your order personal attention.
Be assured we stock everything listed on our website and offer
the best customer service in the industry.
2. We use brand new packing boxes and bio-foam
peanuts (100% biodegradeable) for every order! This is to ensure
your order arrives in perfect condition. Each order is hand picked
and checked over for accuracy, ensuring it arrives safely.
3. We ship your order out usually same/next
business day as we receive your order online! A big brown truck will
be arriving at your house shortly with your precious cargo. We always
email you the UPS tracking # and insure all packages for the full
amount. We know you want your package fast, so we deliver!
Airsoft Atlanta
Disclaimer - This portion must be read before any purchase is
made. Airsoft Atlanta is a purveyor of airsoft
replica products, which comply with Federal and State legislation
and is not a firearm merchant.
Airsoft
Atlanta does not in any manner intend to create confusion or to "pass
off" inferior goods by using any firearm manufacturer's established
trademarked logos. Airsoft Atlanta is not in competition with any
firearm
manufacturer and has no intention of diluting any firearm manufacturers'
trademarked logos. In order to purchase an airsoft replica product
from
Airsoft Atlanta, you must be at least 21 years of age. Under no circumstance
will Airsoft Atlanta sell to minors. The purchaser of any product
from
Airsoft Atlanta must be 21 years of age and is aware of any local or
state law(s) governing the use of the products and that there are
no
laws that prohibit owning or purchasing airsoft related products in
his/her respective jurisdiction. All airsoft replica products come
with
a permanent safety orange painted muzzle and any and all trademarks
have been removed in accordance to Federal law. Any alteration or
modification
will violate state and/or federal law and will void any and all warranties.
Under Federal law, any use of an airsoft replica product used in
a crime,
will be equivilent to the use of an actual firearm or weapon. Airsoft
Atlanta will be held harmless and free of any and all legal action
arising
from the use or purchase of Airsoft Atlanta's products. All guns sold
have a blazed orange front nozzle, tip, and/or front end - as per
Federal Regulation. Removal of orange tips voids all returns/warranties
and possibly local/state/federal laws. Do not remove orange tips
on guns!
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NO
SALES TO MINORS! PERIOD! All airsoft GUN sales to CA, IL,
MA, MI, MN, NH, NJ, NY, PA and DC require a 21+ age signature, ID
required
upon UPS delivery.
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Shipping transit
times from the time you order to your door! (Business days, Mon - Fri)-
(Orders placed on Friday, Saturday, and Sunday ship on Monday)
HOW DO I TRACK MY ORDER? UPS Tracking:
Please use our system to track your order. This system only works AFTER we
ship out your package. This is usually within 24 hours, or next business day.
The UPS system is updated usually around 8pm EST daily. Orders placed on Friday,
Saturday and Sunday will ship on Monday. UPS does not deliver or pickup on
the weekends, as per their policy.
After you receive a shipping-confirmation(order was shipped), use this page
for tracking your order. Use the OnlineOrder_Number found in bold on your invoice(emailed
to you). This tracking page will work after 8pm Eastern Standard Time from
when your package was 'shipped'. If the order comes up as invalid, try again
later in the evening. This system is only for Credit Card customers only.
After submitting your order number, click the 'track my package' button. You
will automatically be forwarded to the UPS Database website. If the number
comes up as invalid, that means UPS has not picked up your order from us yet.
Please check again after 8pm that evening they pick it up from us. Again orders
on Friday, Saturday, and Sunday will be shipped on Monday (check Monday after
8pm). Check your tracking # frequently for updated information. If you see
an 'Exception' with your shipment, please call UPS directly at: 1-800-PICK-UPS.
Thanks again for your order with Airsoft Atlanta. We are proud to be the fastest
retailer in the airsoft business!
How
to order with a credit-card from Airsoft Atlanta:
- Use the secure-shopping cart to pick out everything you want - don't forget
BBs and extra mags
- Proceed to checkout if paying via credit-card.
- Fill out all information, shipping/billing must match
- If your billing does not match the card or your shipping address is different
from the billing, we do not guarantee 24 hour shipping! Please
call us if you have doubts or need to confirm an order.
- Proceed to fill out payment information correctly. Type in your correct
email address please for confirmation page
- With your order #, you can track your order 24-hours a day after we ship
it! all from our website!
- We ship Mon-Friday, same/next day after order is placed.
- Orders over $200 may require voice confirmation before we ship. Please call
us at: 770-449-9991 after you place your order
- Please use the map above, for transit times to your shipping address.
- NO
SALES TO MINORS! All
airsoft GUN sales to CA, IL, MA, MI, MN, NH, NJ, NY, PA and
DC require a 21+ age signature, ID required
upon UPS delivery.
How
to order without a credit-card from Airsoft Atlanta:
- Select the items you want to purchase and place them in your shopping cart.
When finished select “ready to check out?”.
- Complete the “Special Options” and “Billing/Shipping
Information” sections. Select “Continue” unless the shipping
address is different from the billing address. Otherwise, complete the “Shipping
Address” section and then select “Continue with Purchase.” An
email address must be provided in order to send a tracking number to you.
If you don’t have an email address, enter: none@airsoftatlanta.com
- This page will list your purchases, shipping cost and a Grand Total. It
will also show your shipping and billing information. If you desire, you
may complete the “Special Order Instructions” window; however,
don’t type more than what can be seen without scrolling. Print two
copies of this page. One copy is for your records.
- Mail the second copy with payment to us. If payment is by personal check,
please allow at least seven (7) business days after we receive it for it
to clear the banks. If payment is by money order or cashier check, we will
process your order no later than the next business day.
- ALL MAIL
ORDER SALES which include an airsoft gun will require a 21+
age signature, ID required
upon UPS delivery.
Airsoft Atlanta, Inc.
3280 Peachtree Corners Circle
Suite C
Norcross, GA 30092
We require the CVV # for all credit card orders. The number needed is located
on your card here:
Payment Policies:
- We accept American Express, MasterCard and VISA through our shopping cart’s
SSL (secure socket layer) server.
- All orders are processed on our secure server. We guarantee the safety
of your card and personal information.
- We accept Money-Orders or Personal
checks (please allow at least 8 business days for personal checks to clear).
Process your order on the website up
to the point that a credit card number is requested. Print the order and
mail
it to us along with payment to our address (see above). All money orders
must be in US dollars!
- Credit card orders
are required to enter the CID/CVV #. This is either a 3 or 4 digit code.
- Orders over $200+ may be required a voice/fax confirmation. If your order
is over $200, please call us during business hours.
- This is to minimize fraud
card use and minors using parent's credit cards
- Call us at: 770-449-9991 (option
3, 1) after you place the order. We will call you, if you forget
- Repeat customers do not have to voice confirm $200+ orders. If necessary,
we will call you.
- Make sure the Shipping and Billing addresses match the bank’s
Credit Card information.
- If either of these addresses do not
match the bank’s
Credit Card information we do not guarantee 24 hour shipping!
Please call
us if
you have doubts or
need to confirm an order.
- Credit Card fraud will not be tolerated. Fraudulent credit
card orders will be prosecuted - which is a felony (over
1 year in prison).
- We are watchful of FRAUD card orders and will prosecute
100%. All IP addresses are logged - which will
come back to you
- We work closely with local law enforcement to prosecute
all fraud orders. We have no problem issuing
a subpoena with your
IP information!
Shipping
Policies:
- We do not ship to international locations, except Canada (see below for
restrictions)
- We
do not ship any COD orders.
- UPS Ground is the default shipping method. Shipping
rates will be between $7.99 and $14.99 for an order. If the total price of
items ordered is over
$199 then
shipping/handling is FREE. Weight determines the shipping/handling charges.
- Rush
priority service (an additional $1.99) gives your order priority – these
orders are always processed first and given extra special attention before
they leave our facility.
- UPS does not ship to PO Boxes, only to physical addresses.
- USPS priority
mail is used only for orders shipped to Alaska, Hawaii, US Possessions/Territories,
APO and FPO addresses.
- The free shipping offer is only valid for shipments to the lower 48
states. APO, HI, AK, international and other orders (not from the 48
states) will be charged actual shipping fees.
- Contact us for special instructions whenever APO
and FPO addresses are to be used.
- Rush priority service (an additional
$1.99) will be added to all USPS orders (if not previously included).
Actual postage charges will be applied
if less than the current maximum charge.
- Silicone oil and lithium
batteries cannot be shipped outside the continental United States (i.e.,
the lower 48 states). If an item
is ordered (e.g.,
a flashlight) that contains lithium batteries, they will be removed
(without compensation)
before shipping outside the continental US.
- We do not ship green gas
cans at this time.
- Sales tax is added for all shipments to addresses in Georgia
(6%)
Pricing
Policies:
- We do our very best to offer you the best pricing for the products we carry.
At this time, we do not offer any price matching.
- We offer free shipping on all orders over $199. This only applies to orders
being shipped to the continental U.S. (lower 48 states).
- Despite our best efforts, occasionally an item may be mispriced. If an
item's price is higher than the listed price, we will do our best to contact
you and notify you immediately. If we are unable to reach you within a reasonable
amount of time, we will cancel your order.
Terms
and Conditions:
At
Airsoft Atlanta, we take pride in our products and customer service.
We want our customers
to be happy about our products and us. Please read the following so we
can help you better:
- All of our sales
are final. No returns for money back. We consider all sales final,
so make sure you know what you want. No buying and trying guns.
- Do not attempt to repair or open an item/gun. This will void any warranty.
- For
some products that Airsoft Atlanta sells, a limited warranty for manufacturer
defects in materials and/or workmanship is offered. At our option,
we will
repair or replace only when notified no later than 7 days following delivery
by the carrier to the customer.
- Products specifically exempted from warranty include, but not limited
to are: sale/closeout items/guns, used items/guns, custom or upgrade parts,
those which
have been subject to modification (e.g., painted), misuse, negligence,
accident, improper maintenance or repair by anyone other than Airsoft Atlanta,
electrical
components (e.g., batteries, charges), items that specifically say there's
no warranty, and clothing.
- Some products (e.g., Surefire, Blackhawk, 5.11)
may offer warranties not directly through Airsoft Atlanta. For these products,
please contact the
manufacturer
directly if you have a claim with them. Information in these instances
will be included with the product.
- Custom and/or upgrade parts installed by
Airsoft Atlanta will be warranted per the repairs agreement.
- Furthermore,
Airsoft Atlanta is not responsible for consequential and/or incidental damage
that may result from failure of any product. This includes,
but is not
limited to shipping, transportation and/or carrier fees. We do not refund
any shipping and/or handling charges.
- A minor’s use of a parent’s
or guardian’s credit card
(either with or without permission), does not absolve the parent from responsibility
for restitution of any and all consequential and/or incidental costs incurred
by Airsoft Atlanta.
- A RMA (Return Merchandise Authorization) must be issued
to return an item/gun.. To do this, give us a call. Packages will not
be accepted without
one. The
item must be returned in its original packaging and with all accessories
in NEW condition; otherwise, a $25.00 fee will be imposed. No exceptions.
- If a package is refused or unable to be delivered because of customer error
(e.g., entering the wrong address information), the customer will
incur any
additional carrier charges. This may include charges for return shipping
to Airsoft Atlanta plus a $10.00 handling fee.
- This warranty gives you
specific rights and you may also have other rights which vary from state
to state.
- Warranty, returns, and exchanges are all solely at our discretion.
Canadian
Customers:
- Take advantage of our low US Dollar and save! We
can ship non-gun orders to all Canadian provinces/territories via UPS Standard
shipping. UPS Canada Standard is ground shipping from Atlanta, GA (average
transit time is about one week)
It's a discounted shipping method that doesn't include Canadian Custom fees/duties
if applicable.
You will be responsible for these fees, if any. NO GUNS can ship
to Canada,
as they are banned. We can ship anything on our website that doesn't
shoot an airsoft BB. This includes tactical gear, ammo, accessories, safety
gear,
magazines, rails, scopes, etc. Pretty much anything besides guns, grenade
shells, launchers, or such. If
you add a gun to your order, we will cancel your order without notice. Credit
card orders only! Sorry, but we cannot accept checks or money orders in candian
dollars. If you have any questions, call us beforehand.
Proper
Handling:
- Never drop your airsoft gun on the ground! If your son/daughter
drops/breaks a gun, this is not our responsibility. Remember these are precision
plastic toys, not robust tools you buy at a hardware store.
- Keep your gun clean and lubricate with silicone oil only (make sure its
safe for rubber) on a regular basis (especially gas guns)
- Never try to fix your own gun. Do not take your gun apart.
Guns don't 'fall apart' on their own.
- Never re-use BBs in any airsoft gun. (slightly deformed
BBs will destroy your hopup or jam up your mag/barrel)
- Never use low quality BBs in any airsoft gun. (Examine
each batch of BBs to ensure than there are no burrs, visible seams or other
deformities. Most BBs sold in chain department stores are low quality!)
- Never remove the orange tip from your gun - we will not
repair/warranty such item - this also is against the law!
- Use the proper voltage battery with your gun. We will not warranty guns
used with batteries higher than 8.4volt.
- We only warranty items 'out of the box'. We do not warranty any items have
been modified in any way shape or form.
- If you skirmish with the gun, we don't want to fix it after you drop it
into a creek or something. Skirmished guns are void of warranty.
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