Returns/Exchanges

All products are inspected thoroughly before shipping out.  If we see an issue we will not ship out a product.   Parts ordered are up to the customer to determine compatibility.  If an ordered part is not compatible we will not accept a return.  Feel free to call the store and talk to our tech.  He has been building and repairing replicas for 16 years and has a vast knowledge of the industry. 

 

How do I return/exchange an item?

We are proud to have the best customer service in the airsoft retail industry. We are here to make sure your experience buying airsoft products online goes as smoothly as possible. If you have an issue, please contact us as soon as possible. We will remedy the situation to the best of our ability in a timely manner.

Customer service for orders can be reached on our contact us page.  When emailing us, please include your order # + full name and contact information.

A quick note about our returns policy: Airsoft guns are considered a hobby-grade, electronic product. Airsoft products are not consumer grade toys. These are susceptible electronic devices that can easily be damaged without proper care. They are also considered weapons in some jurisdictions, so like real firearms' shops, we have an 'all sales final' policy. However, to keep our customers happy, we have the following exceptions to the all sales final policy:

 

Returns: In most cases We do not offer returns on any of our products. All sales are considered final due to the nature of airsoft products.  We offer some return exceptions on a case by case basis. but generally all sales are final.

For issues with any guns within warranty of that product purchased you must contact the Manufacture directly.  We will gladly assist in pointing you in the right direction.

 If we do take back a product there is a 25% restock fee. NO EXCEPTIONS and the customer is responsible for shipping cost.   We will try our best to keep warranties handled in house though we can't guarantee we can.  In that case we will refer you to the manufacturer.

Gun Warranties:  Guns are fully warrantied directly through the manufacturer on ALL guns.  Umarex, G&G, Valken, ASG and others all have extended warranties for 30 days - 1 year duration depending on the item.  Please check with the manufacturer on the warranty for defects.  Airsoft Atlanta does not cover returns/warranties for guns with manufacturer defects.

 

Additional Exchange/Return Policy Information:

Airsoft guns are a niche hobby industry product not fit for general consumer consumption. These are fragile, advanced electronic, non-toy products. Airsoft guns are hobby products intended for adult use only. These are not meant for minors under the age of 18 to play with. If you purchase an airsoft product for your kid, and they destroy it with improper use, that's not our responsibility. Misuse, user damage, or user modification voids all exchanges and returns. Please see list below:

Manufacturers directly cover most warranty issues.  Please contact them if you're having a gun issue.

Exchanged items requirements:

• does not show any sign of wear, user modification, or user caused damage in any way.  No scratches, paint marks, or user repairs.
• no customer damaged parts, guns, improperly installed, or used items
• drum magazines are not warrantied through us.  We do not warranty drums due to being highly sensitive to use and BB types. We make no guarantee on drums
• original orange tip must not be altered, scratched, painted black, or removed (against federal law) - no exceptions
• be in original packaging with all manuals, tools, packaging, and accessories included in new or like-new condition
• must not be batteries, bbs, parts, upgrade parts, parts' compatibility issues (responsibility of the customer), custom built guns, EG Smoke, or other consumable items. No exchange or returns on parts.
• guns that don't perform up your level of expectation are not a defect and are not covered for the warranty.  We don't guarantee groupings or accuracy
• clearance sale products are sold as-is final (clearance, blow-out sale items, open box, custom built guns, sale, deal of the day, salvage garden, etc, cannot be returned or exchanged - no exceptions)
• clothing and apparel items may be exchanged for a different size, so long as all original tags are not removed. Clothing may not be used or washed before exchange.

Airsoft Atlanta
3529 Church St Suite G Clarkston, GA 30021

Contact Customer Service at customer_service@airsoftatlanta.com 

Customer agrees to all policies before placing an order online or in the store-front.