At Airsoft Atlanta, we take pride in our products and customer service. We want our customers to be happy about our products and us. Please read the following so we can help you better:

• All of our sales are final. No returns for money back. We consider all sales final, so make sure you know what you want. No buying and trying guns.
• Do not attempt to repair or open an item/gun. This will void any warranty.
• For some products that Airsoft Atlanta sells, a limited warranty for manufacturer defects in materials and/or workmanship is offered. At our option, we will repair or replace only when notified no later than 5 business days (M-F) following delivery by the carrier to the customer.
• Products specifically exempted from warranty include, but not limited to are: sale/closeout items/guns, used items/guns, custom or upgrade parts, those which have been subject to modification (e.g., painted), misuse, negligence, accident, improper maintenance, repair by anyone other than Airsoft Atlanta, electrical components (e.g., batteries, chargers), items that specifically say there's no warranty, and clothing.
• Never use low quality BBs in any airsoft gun. This is considered misuse and will void any warranty offered by Airsoft Atlanta. Examine each batch of BBs to ensure than there are no burrs, visible seams or other deformities. Most BBs sold in chain department and athletic stores are low quality even if they say high quality! Airsoft Atlanta examines and tests every brand of BBs that we sell, they are guaranteed not to harm your investment!
• Some products (e.g., Surefire, Blackhawk, 5.11) may offer warranties not directly through Airsoft Atlanta. For these products, please contact the manufacturer directly if you have a claim with them. Information in these instances will be included with the product.
• Furthermore, Airsoft Atlanta is not responsible for consequential and/or incidental damage that may result from failure of any product. This includes, but is not limited to shipping, transportation and/or carrier fees. We do not refund any shipping and/or handling charges.
• In some cases the packaging and included literature of certain items (e.g., Chinese produced Airsoft guns) may have misleading information regarding FPS or included accessories . We at Airsoft Atlanta chronograph and test every new item we carry. Because of variances in manufacturing from one production run to another the stated velocity should be considered relative and not absolute. We do our best to provide the most reliable and up-to-date information regarding each product. This also covers which accessories are included with each item. We do our best to provide all relevant information so you can make the best purchase for your needs. Again, the velocity of a gun is for informational purposes only and not a condition that the gun can be considered defective.
  
• A minor’s use of a parent’s or guardian’s credit card (either with or without permission), does not absolve the parent from responsibility for restitution of any and all consequential and/or incidental costs incurred by Airsoft Atlanta.
• If you receive an item that you feel is defective CONTACT US FIRST, DO NOT CONTINUE TO USE THE PRODUCT. We can help you troubleshoot the issue and if needed we will issue an RMA (Return Merchandise Authorization) number. Packages will not be accepted without an assigned RMA number on the outside of the package. If upon inspection, the item is determined to be defective, a replacement will be shipped free of charge to you. If not, then you will be responsible for the shipping charges to return the item to you. Shipping fees and return shipping costs to Airsoft Atlanta are not refundable or reimbursed for any reason (unless we shipped you the wrong item). All items returned to Airsoft Atlanta are shipped FOB destination. This means that the ownership and risk belong to you the shipper. Therefore, it is your responsibility to properly package (and insure the item, if desired). If it is damaged in transit back to us, we can not accept it for return. It will be your responsibility to file a claim with the shipper. Also, the item must be returned in it's original packaging and with all the accessories in NEW condition; otherwise a $25.00 fee will be imposed. No exceptions
• All items are shipped from Airsoft Atlanta FOB Origin. This means that ownership and risk pass to the customer at the moment Airsoft Atlanta delivers the package to the carrier. If a package is refused or unable to be delivered because of customer error (e.g., entering incorrect address information), the customer will incur any additional carrier charges. This may include charges for return shipping to Airsoft Atlanta plus $10.00 handling fee.
• This warranty gives you specific rights and you may also have other rights which vary from state to state.
• Warranty, returns, and exchanges are all solely at our discretion.

Proper Handling:

• Never drop your airsoft gun on the ground! If your son/daughter drops/breaks a gun, this is not our responsibility. Remember these are precision plastic toys, not robust tools you buy at a hardware store.
• Keep your gun clean and lubricate with 100% pure silicone oil only (make sure it states it is safe for rubber and plastics) on a regular basis (especially gas guns). 
• Never use a petro-chemical product (e.g., WD-40) on your gun as it will break down the plastics and eventually gum it up.
  
• Never try to fix your own gun. Do not take your gun apart. Guns don't 'fall apart' on their own.
• Never re-use BBs in any airsoft gun. (slightly deformed BBs will destroy your hopup or jam up your mag/barrel)
• Never use low quality BBs in any airsoft gun. This will void any warranty offered by Airsoft Atlanta. Examine each batch of BBs to ensure than there are no burrs, visible seams or other deformities. Most BBs sold in chain department stores are low quality even if they say high quality! Airsoft Atlanta examines and tests every brand of BBs we sell, they are guaranteed not to harm your investment!
  
• Never remove the orange tip from your gun - we will not repair/warranty such item - this also is against the law!
• Use the proper voltage battery with your gun. We will not warranty guns used with batteries higher than 8.4 volts unless the gun's velocity exceeds 360 fps with .20gram BBs.  If this is the case we will not warranty guns used with a battery higher than 9.6 volts.
  
• We only warranty items 'out of the box'. We do not warranty any items have been modified in any way shape or form.
• If you skirmish with the gun, we don't want to fix it after you drop it into a creek or something. Skirmished guns are void of warranty.
• remember to fill your Gas gun magazines upside down with gas tank pointed down. this allows for the best transfer of pressure.