Tactical Force (Elite Force) M4 CQB - Co2 Carbine
Map of Recent Customers:
USA Restricted Shipping -
Illinois - No airsoft guns to the city of Chicago (parts and gear okay to ship)
Massachusetts - Adult signature of 21+ on all airsoft gun shipments.
Pennsylvania - No airsoft guns to the city of Philadelphia (parts and gear okay to ship)
International Orders - We ship international with 2 important notices:
If you have any importing questions, email us on our contact page.
Customer service for orders can be reached at firstname.lastname@example.org When emailing us, please include your order # + full name and contact information.
Online Sales Exchange/Return Policy:
A quick note about our returns policy: Airsoft guns are considered a hobby-grade, electronic product. Airsoft products are not consumer grade toys. These are susceptible electronic devices that can easily be damaged without proper care. They are also considered weapons in some jurisdictions, so like real firearms' shops, we have an 'all sales final' policy. However, to keep our customers happy, we have the following exceptions to the all sales final policy:
Exchanges on some products are allowed within 14 days of the delivery date. Exchanges are only for manufacturer defects or shipping damage upon delivery. If an item is received damaged, or is incorrectly shipped, please contact Customer Support immediately so we can resolve the issue quickly. Exchanges are generally for the exact same product, but we will consider other exchanges or store credit on a case-by-case basis. Exchanges are not returns. Exchanges are for the same or similar item in cases of defects or damage. Exchanges for manufacturer's defects are at our sole discretion on going directly through us or the manufacturer. After 14 days, the warranty is always through the manufacturer. Customer is responsible for shipping expenses to us or transportation of all exchanges and defects.
Please email us to request your RMA # before returning your product(s) and include the RMA # on the outside of the package, with your contact information on the inside.
In-Store Retail Sales Exchange/Return Policy:
Same policy as above (online sales) - please bring your merchandise and printed receipt into the store within 14 days of purchase if you have a defective product or warranty issue. If a defect is identified, we will offer to repair the product for free, offer to exchange for the same item, or issue store credit (if that original product is out of stock). We offer exchanges only in the case of an identifiable manufacturer defect. All sales are final in cases not covered above.
Additional Exchange/Return Policy Information:
Manufacturers directly cover most warranty issues. Please contact them if you're having a gun issue.
Exchanged items requirements:
- no customer damaged parts, guns, improperly installed, or used items
We have the right to repair any exchanged item before a replacement is offered. If repair or refurbishment is not possible, the item will be replaced or store credit issued if that item is no longer in stock. If a product is easily fixable after the 14 days, or warranty period, we offer free repairs for the life of the gun (simple repairs only) in-store. This only applies if you purchased the gun through us. We cannot open or repair internal gearboxes after the 14 days.
RMA # Request:
Contact Information and mailing address for RMAs:
3860 Green Industrial Way
Atlanta, GA 30341
Contact Customer Service at email@example.com or if you would like a call back on the phone, please include your name and phone number in the email.