We are proud to have the best customer service in the airsoft retail industry. We are here to make sure your experience buying airsoft products online goes as smoothly as possible. If you have an issue, please contact us as soon as possible. We will remedy the situation to the best of our ability in a timely manner.
Customer service for orders can be reached at email@example.com or 770-449-9991 ext:104
Online Sales Exchange/Return Policy:
A quick note about our returns policy: Airsoft guns are considered a hobby-grade, electronic appliance. Airsoft products are not consumer grade toys! These are susceptible electronic devices that can easily be damaged without proper care. They are also considered weapons in some jurisdictions, so like real firearms' shops, we have an 'all sales final' policy. However, to keep our customers happy, we have the following exceptions to the all sales final policy:
Returns for full refund are allowed on brand-new merchandise within 2 business days of purchase/delivery. Returned items must be 100% brand-new, unopened, unused, unworn, with full tags and packaging accompanying it. Buyer is responsible for all shipping fees back to our warehouse. Buyer will not be refunded shipping expenses we incurred for initial delivery (including 'free shipping'; we will deduct the actual expense). Returned items that are not brand new are not allowed. No returns for refund allowed after 2 days of purchase - no exceptions.
Exchanges on products are allowed within 14 days of the delivery date. Exchanges are only for manufacturer's defects and shipping damage upon delivery. If an item is received damaged, or is incorrectly shipped, please contact Customer Support immediately, so we can resolve the issue quickly. Exchanges are generally for the exact same product, but we will consider exchanges or store credit on a case-by-case basis.
Please call us at the above phone number to request your RMA # before returning your product(s) and include the RMA # on the outside of the package, with your contact information on the inside.
In-Store Retail Sales Exchange/Return Policy:
Same policy as above (online sales) - please bring your merchandise and printed receipt into the store within 14 days of purchase if you have a defective product or warranty issue. If a defect is identified, we will offer to repair the product for free, offer to exchange for the same item, or issue store credit (if that original product is out of stock). Refunds are only valid for 2 business days after purchase (see above). We offer exchanges only in the case of an identifiable manufacturer defect.
Additional Exchange/Return Policy Information:
Airsoft guns are a niche hobby industry product not fit for general consumer consumption. These are fragile, advanced electronic, non-toy products. Airsoft guns are hobby products intended for adult use only. These are not meant for minors under the age of 18 to play with. If you purchase an airsoft product for your kid, and they destroy it with improper use, that's not our responsibility. Misuse, user damage, or user modification voids all exchanges and returns. Please see list below:
It is important to note that exchanges are contingent upon inspection of item(s) once we receive it. We have the right to refuse warranty work, exchanges, or refunds at our discretion. Compatibility, size, fit, and upgrade parts are ultimately the responsibility of the customer at purchase. Airsoft Atlanta will not be held liable for unfit compatibility issues on parts, magazines, batteries, and other merchandise (exchanges may be allowed, in some cases, without return shipping covered).
Exchanged items requirements:
- does not show any sign of wear, user modification, or user caused damage in any way
- original orange tip must not be altered, painted black, or removed (against federal law)
- be in original packaging with all manuals, tools, packaging, and accessories included
- within 14 calendar days of the delivery date (after 14 days no exchanges are allowed)
- must not be batteries, bbs, parts, or other consumable items
- some products are sold as-is final (clearance, open box, sale, salvage garden, etc, cannot be returned, no exceptions)
- clothing and apparel items may be exchanged for a different size, so long as all original tags are not removed. Clothing may not be used or washed before exchange.
Airsoft Atlanta Repairs:
We have the right to repair any exchanged item before a replacement is offered. If repair or refurbishment is not possible, the item will be replaced or store credit issued if that item is no longer in stock. If a product is easily fixable after the 14 days, or warranty period, we offer free repairs for the life of the gun. This only applies if you purchased the gun through us. We cannot repair internal gearboxes after the 14 days.
Additional Manufacturer Warrant Information:
Some Items carry an extended Manufacturer's Warranty, see product documentation or manufacturer's website for details. This is beyond our 14 day in-store warranty. Customer is responsible for all shipping costs.
RMA # Request:
Please call to request RMA # before returning anything to us. Please write your unique RMA # on the outside of the package, with your contact information on a note inside before shipping to:
Contact Information and mailing address for RMAs:
3280 Peachtree Corners Circle, STE C
Norcross, GA 30092-4382
Contact Customer Service at firstname.lastname@example.org or call us at 770-449-9991 ext:104 (If no answer, please leave a message with your contact info (name, number, order #) and we'll call you back shortly)