Shipping Policy

We ship fast.  We don't slack off when it comes to internet orders in the day of Amazon Prime, so as a small business, we have to work extra hard to prove ourselves to players that expect fast service.

June 2021 Covid Update: USPS is having overwhelming shipping delays outside our control.  For the most part, packages are only delayed 1-2 days with Priority, however sometimes they take a week or longer to arrive.  Please be patient as USPS is working hard to fulfill their workload with limited staff. Tracking numbers may not be scanning at each transit stop like usual, but are shipped out. If you received a tracking # from us, your order was physically shipped out of our warehouse even if it says "pre-shipment" or "label created".  FedEx is faster and more reliable for tracking but may also have some delays too.  Choose FedEx if you want more reliable service.

All orders ship out same or next business day.  We don't pre-sell (pre-orders) merchandise we don't have physically on-hand, currently in our warehouse, and ready to ship.  We just don't do that kind of thing.  Seriously, we do not screw around and delay orders.  We know you want your package fast, so we take steps to ensure your order arrives safely ASAP.  All orders will receive an notification with tracking information after it ships.  You can also log into your account here to view the current tracking progress.

Order Cancellation policy: Customers must inform us ASAP via email with their order # in the subject heading if they wish to cancel.  Please cancel within 1 hour of placing your order. If we don't receive the email in time, it will ship same-day and you will be responsible for the shipping costs and return fees. We are not responsible for missed emails on cancellations.

Stolen Packages: Insurance and purchase protection does not cover porch theft after it has been delivered.  Packages delivered are your responsibility.  Ship to your office, work, or a friend's house that is secure if worried. If your package was stolen, please contact the carrier immediately and file a police report.  Signatures required on expensive packages, so be home or ship to your work address if needed.

Professional Service:  100% of the Airsoft Atlanta staff has played airsoft for many years.  We promise to treat your order like it was our own package, with care, and speedy delivery.

Map of Recent Customers:

 

FedEx Rate:  Orders placed with FedEx rate is of our choice in the shipping method.  FedEx Ground for heavy/larger packages and Priority for smaller.  Will ship out same or next business day fast.

USPS Priority:  Orders placed by in the morning usually go out the same-day.  Orders generally placed after 10am go out the next business day. Weekend Orders ship Monday.

USPS First Class Mail:  Orders placed by 10am usually go out the same-day.  First class is the slowest shipping method, so please don't be in a rush if you choose this option.  We recommend Priority for 2-3 day delivery for just slightly more.  First class can take up to a week or sometimes 2-3 days.  There's no guarantee on this option.  First class is only for small packages under 1 pound.  We may ship in padded envelopes.

Fedex Home Ground packages ship same-day if ordered before 10am.  This is the fastest method if you're in the south east USA.  Orders placed over the weekend ship on Monday.  See our Ground Map to see when your order will arrive:

 Airsoft Shipping

USA Restricted Shipping

California - airsoft guns will be shipped with new colored strips to adhere to its new gun laws (SB 199).

Illinois - No airsoft guns to the city of Chicago (parts and gear okay to ship)

New York - NYC / 5 boroughs airsoft gun orders will be cancelled immediately. Parts and gear are okay to ship, just no guns.  NY state will have guns marked with neon orange are per required.  It's up to the customer to follow their local laws. Guns that are hard to mark will be cancelled at our discretion (springers).

Massachusetts - Adult signature of 21+ on all airsoft gun shipments.

Pennsylvania - No airsoft guns to the city of Philadelphia (parts and gear okay to ship)

NO SALES TO MINORS! PERIOD! 18+ strictly. Ultimately it's up to you to check with your existing laws and codes are before purchase.  All sales are made in the state of Georgia and you are contracting a separate shipping company to your state.

Orders to APO, Guam, Puerto Rico, US Virgin Islands, Wake Island, Alaska, and Hawaii addresses ship via the US Postal Service (USPS). The orders are packed (usually in 24 hours) and shipped via US Priority Mail service - fully insured and with signature required (cost included).

International Orders - We ship international with 2 important notices:

  1. Restricted gun sales outside the USA.  We do not ship guns outside the USA. Gun orders will be automatically cancelled. Consult with your laws before ordering.  We are not responsible for seized packages.  We test all guns prior to shipping to ensure there's no warranty problem.  No warranty or returns allowed on international gun sales.  All sales final.
  2. PAYPAL ONLY for payment.  Do not use a credit card.  Please use the Paypal payment option upon checkout.  Credit card orders will be cancelled.

Brazil - Yes, we ship to Brazil.  No guns or weaponry like products due to strict importing laws.  VAT taxes apply at invoice value. No warranty on any Brazil orders.

Canada - Yes, we ship to Canada via Priority Post.  NO GUN SALES to Canada. The VAT Taxes on airsoft guns is very high, so even if the gun is over the legal FPS limit, you will complain about your import taxes, which is why we don't ship guns to Canada.  All sales final and no warranty on Canada orders.

Europe / UK / All other countries - Yes, we ship parts, accessories, tactical gear, and everything else besides guns to all countries in the world. No warranty and all sales final on international orders.  See above for details.  Be sure to use a Paypal confirmed shipping address.  You are ultimately responsible for your importation laws.  VAT taxes may be charged at full invoice value to you after we ship.  These tax charges are your responsibility and are charged separately from us by your local government.  Any returned packages will be refunded minus our shipping costs.  We cannot guarantee any restrictions, seizure at your border, or other laws with exports.  These are YOUR responsibility.

We will ship guns to a USA address, such as a freight forwarder, if you want to go that route. There are many freight forwarders in the USA that will be willing to export our merchandise. We can also ship to a hotel. 

If you have any importing questions, email us on our contact page.